Ken Shen Robinson
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About Me

ken
Hi, I'm Ken, a Product Manager with more than 12 years of experience building SaaS products.

I believe in diversity, adaptability, and thoughtful problem solving.

I'm multiracial and a citizen of three countries, and in my spare time I enjoy the challenge of trying to understand how to exist in a social world that is not designed for this use case.

RSS Product Management Best Practices

  • What Are Vanity Metrics and How to Stop Using Them June 30, 2022
  • How to Implement a Customer Journey Strategy that Works June 23, 2022
  • 7 Growth Marketing Skills You Need in 2022 June 21, 2022
  • 32 Product Management Interview Questions & How to Answer June 16, 2022
  • 22 A/B Testing Interview Questions & How to Answer Them June 15, 2022
  • What Is Multi-Touch Attribution? The Models and Tools You Need June 10, 2022
  • How to Build the Perfect Analytics Dashboard (6 Examples) June 10, 2022
  • Sequential Test vs. Fixed Horizon T-Test: When to Use Each? June 9, 2022

RSS Product Notes from Intercom

  • Web form specialist Caroline Jarrett on designing surveys that work June 30, 2022
  • G2’s CMO Amanda Malko on the latest trends in software buying June 23, 2022
  • Introducing Intercom SMS: Connect, engage, and activate with two-way SMS June 22, 2022
  • Announcing new next-generation bot capabilities to uplevel your automated support June 22, 2022
  • Fostering allyship at work: Being out and bringing people in for Pride 2022 June 21, 2022
  • Pride 2022: Being out and bringing people in June 16, 2022
  • Solving for complex onboarding: Paving a path to value for your customers June 15, 2022
  • Calling future software engineers: Learn about UL’s equity, diversity and inclusion scholarship, funded by Intercom June 15, 2022

RSS Recent Leadership Reading

  • The Pandemic Changed Us. Now Companies Have to Change Too. July 1, 2022
  • So You Haven’t Heard Back After a Job Interview… July 1, 2022
  • How Unpredictable Schedules Widen the Gender Pay Gap July 1, 2022
  • Roe v. Wade’s Demise Is a Turning Point for Corporate America June 30, 2022
  • Adapt Your Digital Marketing Strategy to Post-Pandemic Consumer Behaviors - SPONSOR CONTENT FROM MICROSOFT June 30, 2022
  • How Businesses Can Hold Their Banks Accountable on Climate Change June 30, 2022
  • Build Better Management Systems to Put Your Data to Work June 30, 2022
  • Adjusting Your Strategy in a Tight Market June 30, 2022

© 2022 Ken Shen Robinson.

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