About Me
Hi, I'm Ken, a Product Manager with more than 12 years of experience building SaaS products.
I believe in diversity, adaptability, and thoughtful problem solving.
I'm multiracial and a citizen of three countries, and in my spare time I enjoy the challenge of trying to understand how to exist in a social world that is not designed for this use case.
Product Notes from Intercom
- Response Time: Vol. 14 September 25, 2023
- Leonard Berry and the eternal pursuit of service excellence September 21, 2023
- Navigating product-market fit: An inside look at Intercom’s new ‘PMF Panel’ September 19, 2023
- Making tickets personal: How ticketing systems are evolving for next-gen support September 19, 2023
- Intercom on Product: Product strategy in the age of AI September 15, 2023
- A whole new world: The exciting new roles AI is creating in customer support September 12, 2023
- Response Time: Vol. 13 September 11, 2023
- Shopify UX Director Elizabeth McGuane on why design should start with words September 7, 2023
Recent Leadership Reading
- 5 Steps that Move Corporate Purpose From Words to Action - SPONSOR CONTENT FROM BRANDPIE September 26, 2023
- Keeping Procurement and Supply Chain Strategy Rooted in Real Time and in the Real World - SPONSOR CONTENT FROM SAP September 26, 2023
- Video Quick Take: SAP’s Etosha Thurman on Mitigating Risk and Building Resilience in Supply Chain and Procurement - SPONSOR CONTENT FROM SAP September 26, 2023
- The PGA Tour and LIV Golf Merger: Competition Vs. Cooperation September 26, 2023
- 10 Signs Your Company Is Resistant to Change September 26, 2023
- How One Health System Got Rid of Bureaucratic Busywork September 26, 2023
- The Strategic Benefits of Randomized Decision-Making September 26, 2023
- Improve Your Impromptu Speaking September 26, 2023
© 2023 Ken Shen Robinson.
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