About Me
Hi, I'm Ken, a Product Manager with more than 12 years of experience building SaaS products.
I believe in diversity, adaptability, and thoughtful problem solving.
I'm multiracial and a citizen of three countries, and in my spare time I enjoy the challenge of trying to understand how to exist in a social world that is not designed for this use case.
Product Management Best Practices
- How Behavioral Marketing Can Better Target Your Audience December 1, 2021
- Predictive Analytics 101: Leverage Prediction to Get Business Results November 22, 2021
- Behavioral Segmentation 101: What It Is & How to Get Started November 18, 2021
- How to Enhance Experimentation with User Segmentation November 5, 2021
- Calculate Customer Churn Rate in 6 Clicks October 26, 2021
- Increase Shopping Cart Values in Ecommerce in 6 Clicks October 26, 2021
- Measure Feature Engagement in 6 Clicks or Less October 26, 2021
- Real-time Data Analytics: Which KPIs Are Right for Your Business? October 22, 2021
Product Notes from Intercom
- Intercom presents Engineer Chats December 2, 2021
- Set your sales team’s written communication apart with GEMS, our email coaching framework December 1, 2021
- The ultimate customer support tech stack for 2022 November 30, 2021
- Supercharge your learning with the 15-minute rule November 29, 2021
- 6 tips for creating a great customer support experience during the holidays November 26, 2021
- CX author Dan Gingiss on turning customers into your own salesforce November 25, 2021
- Make better decisions faster: The 6 stages of quick, effective decision-making November 24, 2021
- Welcoming new senior leaders to Intercom November 23, 2021
Recent Leadership Reading
- Returning to the Workforce After Being a Caregiver December 3, 2021
- Are You Using the Right Data to Power Your Digital Transformation? December 3, 2021
- How to Reach Out to a Recruiter December 3, 2021
- The Omicron Variant: How Companies Should Respond December 3, 2021
- Former Best Buy CEO Hubert Joly: Empowering Workers to Create ‘Magic’ December 2, 2021
- Designing a Seamless Digital Experience for Customers December 2, 2021
- Navigating Cybersecurity Risks in International Trade December 2, 2021
- What Time of Day Are You Most Charismatic? December 2, 2021
© 2021 Ken Shen Robinson.
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