Ken Shen Robinson
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About Me

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Hi, I'm Ken, a Product Manager with more than 12 years of experience building SaaS products.

I believe in diversity, adaptability, and thoughtful problem solving.

I'm multiracial and a citizen of three countries, and in my spare time I enjoy the challenge of trying to understand how to exist in a social world that is not designed for this use case.

RSS Product Management Best Practices

  • Life After Google Optimize: Alternatives May 11, 2023
  • The Ultimate Guide to Analytics for Financial Services April 21, 2023
  • How to Create a Product Differentiation Strategy That Works (Examples & Tools) April 14, 2023
  • What Can Fintech Learn from Product-led Growth? April 14, 2023
  • Retention as Your Growth Engine Part 3: Re-Engage Dormant Users April 11, 2023
  • Retention as Your Growth Engine Part 2: Drive Engagement and Stickiness April 11, 2023
  • Retention as Your Growth Engine Part 1: Understand New User Activation April 11, 2023
  • Creating a Culture of Experimentation March 31, 2023

RSS Product Notes from Intercom

  • Intercom on Product: The AI revolution and the future of customer service May 25, 2023
  • What will the future of customer service look like? We asked 400 CS professionals to find out May 23, 2023
  • Response Time: Vol. 7 May 22, 2023
  • Building AI that works: How to navigate the AI frontier as a product leader May 17, 2023
  • Unleashing productivity: Learn how AI boosts customer service team productivity by 14%, according to Stanford and MIT researchers May 10, 2023
  • Adding AI to your support team can be daunting. Our advice? You’ve got this May 9, 2023
  • Response Time: Vol. 6 May 8, 2023
  • How to take your customer service from unforgivable to unforgettable, with Micah Solomon May 4, 2023

RSS Recent Leadership Reading

  • How a “Pay-to-Quit” Strategy Can Reveal Your Most Motivated Employees May 29, 2023
  • Research: The Flexibility Options Your On-Site Employees Want May 29, 2023
  • AI Can Help You Ask Better Questions — and Solve Bigger Problems May 26, 2023
  • How — and When — Should Companies Engage in the Political Process? May 26, 2023
  • 6 Pitching Techniques to Use When Budgets Are Tight May 26, 2023
  • Azeem on AI: What Can the Copernican Revolution Teach Us about the Future of AI? May 26, 2023
  • How Generative AI Changes Strategy May 25, 2023
  • Building an Effective Cybersecurity Training Program May 25, 2023

© 2023 Ken Shen Robinson.

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