Ken Shen Robinson
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About Me

ken
Hi, I'm Ken, a Product Manager with more than 12 years of experience building SaaS products.

I believe in diversity, adaptability, and thoughtful problem solving.

I'm multiracial and a citizen of three countries, and in my spare time I enjoy the challenge of trying to understand how to exist in a social world that is not designed for this use case.

RSS Product Management Best Practices

  • OKR Product Management Guide for Outcome-Oriented Goals December 28, 2022
  • A Definitive Guide to Improving Data Hygiene Across Your Organization December 22, 2022
  • How to Use the HEART Framework to Improve Software UX December 22, 2022
  • Popular Data Validation Techniques for Analytics & Why You Need Them December 18, 2022
  • Why data teams struggle with data validation (and how to change that) December 18, 2022
  • Why It’s Important to Map Data Dependencies and How To Get It Done December 17, 2022
  • Why Is Data Validation Important? December 17, 2022
  • Top Resources for Data Folks December 16, 2022

RSS Product Notes from Intercom

  • AI in the designer’s toolbox: Shaping the future with ChatGPT February 7, 2023
  • GPT is here to stay. Where will it take us? February 2, 2023
  • Intercom recognized with 3 TrustRadius ‘Best of’ awards February 1, 2023
  • Our grand experiment with GPT and generative AI January 31, 2023
  • Announcing Intercom’s new AI features January 31, 2023
  • Gainsight PX founder Mickey Alon on using your product as a vehicle for growth January 25, 2023
  • Introducing Checklists: The fastest way to turn signups into superusers January 25, 2023
  • Reinventing our wheel: The vision behind Intercom’s redesigned Messenger January 24, 2023

RSS Recent Leadership Reading

  • Why Many Companies Get Layoffs Wrong February 7, 2023
  • When Cutting Costs, Don’t Lose Sight of Long-Term Organizational Health February 7, 2023
  • Linking Executive Pay to Sustainability Goals February 7, 2023
  • Are You Prepared to Be Interviewed by an AI? February 7, 2023
  • 3 Steps to Ensure Your Corporate Strategy Delivers Both Growth and Sustainability - SPONSOR CONTENT FROM EY-PARTHENON February 6, 2023
  • Do Retention Bonuses Pay Off? February 6, 2023
  • Getting Employee Buy-In for Organizational Change February 6, 2023
  • Banning Noncompetes Is Good for Innovation February 6, 2023

© 2023 Ken Shen Robinson.

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