Ken Shen Robinson
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Chinese Fridge Panda

Chinese Fridge Learning Apps

Police Training

PoliceOne Academy

KTV (Karaoke) App for Google Glass

Online firefighter training

FireRescue1 Academy

NoTorture.org Rebuild

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About Me

ken
Hi, I'm Ken, a Product Manager with more than 12 years of experience building SaaS products.

I believe in diversity, adaptability, and thoughtful problem solving.

I'm multiracial and a citizen of three countries, and in my spare time I enjoy the challenge of trying to understand how to exist in a social world that is not designed for this use case.

RSS Product Management Best Practices

  • What is A/B Testing? How it Works and When to Use It January 24, 2022
  • What is Customer Lifetime Value (CLV)? Definition & Formulas January 21, 2022
  • What Is Funnel Analysis? Definition, Examples, and Tools January 19, 2022
  • Event-Based Analytics: Definition, Examples, & Tools January 17, 2022
  • 4 User Insights Behavioral Analytics Can Give You December 29, 2021
  • How Behavioral Marketing Can Better Target Your Audience December 1, 2021
  • Predictive Analytics 101: Leverage Prediction to Get Business Results November 22, 2021
  • Behavioral Segmentation 101: What It Is & How to Get Started November 18, 2021

RSS Product Notes from Intercom

  • Intercom on Product: Speeding back up when momentum drops January 20, 2022
  • Defining customer support in 2022: why it’s key to your long-term success January 18, 2022
  • Announcing ‘The Intercom Customer Support Trends Report for 2022’ January 18, 2022
  • Moving fast and building smart: The value of quick customer feedback January 12, 2022
  • Benn Stancil, founder of Mode, on how data science can help us make better decisions January 12, 2022
  • Introducing “New at Intercom” – our first virtual launch event January 11, 2022
  • Drata’s CEO Adam Markowitz on creating a culture of cyber security January 5, 2022
  • Brew and Review: Building a knowledge sharing loop for Customer Success January 5, 2022

RSS Recent Leadership Reading

  • What to Do When You’re Stuck in the Survival Zone January 24, 2022
  • How B2B Businesses Can Get Omnichannel Sales Right January 24, 2022
  • Building a Globally Diverse Team Is Actually Getting Easier January 24, 2022
  • Design an Office that People Want to Come Back to January 24, 2022
  • Video Quick Take: Philippe Delorme on Electricity 4.0 and the Road to Net Zero - SPONSOR CONTENT FROM SCHNEIDER ELECTRIC January 21, 2022
  • Intelligent Process Automation Can Give Your Company a Powerful Competitive Advantage - SPONSOR CONTENT FROM COGNIZANT January 21, 2022
  • 5 Questions Every Manager Needs to Ask Their Direct Reports January 21, 2022
  • To Build New Habits, Get Comfortable Failing January 21, 2022

© 2022 Ken Shen Robinson.

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