Ken Shen Robinson
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Chinese Fridge Panda

Chinese Fridge Learning Apps

Police Training

PoliceOne Academy

KTV (Karaoke) App for Google Glass

Online firefighter training

FireRescue1 Academy

NoTorture.org Rebuild

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About Me

ken
Hi, I'm Ken, a Product Manager with more than 12 years of experience building SaaS products.

I believe in diversity, adaptability, and thoughtful problem solving.

I'm multiracial and a citizen of three countries, and in my spare time I enjoy the challenge of trying to understand how to exist in a social world that is not designed for this use case.

RSS Product Management Best Practices

  • How Behavioral Marketing Can Better Target Your Audience December 1, 2021
  • Predictive Analytics 101: Leverage Prediction to Get Business Results November 22, 2021
  • Behavioral Segmentation 101: What It Is & How to Get Started November 18, 2021
  • How to Enhance Experimentation with User Segmentation November 5, 2021
  • Calculate Customer Churn Rate in 6 Clicks October 26, 2021
  • Increase Shopping Cart Values in Ecommerce in 6 Clicks October 26, 2021
  • Measure Feature Engagement in 6 Clicks or Less October 26, 2021
  • Real-time Data Analytics: Which KPIs Are Right for Your Business? October 22, 2021

RSS Product Notes from Intercom

  • Intercom presents Engineer Chats December 2, 2021
  • Set your sales team’s written communication apart with GEMS, our email coaching framework December 1, 2021
  • The ultimate customer support tech stack for 2022 November 30, 2021
  • Supercharge your learning with the 15-minute rule November 29, 2021
  • 6 tips for creating a great customer support experience during the holidays November 26, 2021
  • CX author Dan Gingiss on turning customers into your own salesforce November 25, 2021
  • Make better decisions faster: The 6 stages of quick, effective decision-making November 24, 2021
  • Welcoming new senior leaders to Intercom November 23, 2021

RSS Recent Leadership Reading

  • Returning to the Workforce After Being a Caregiver December 3, 2021
  • Are You Using the Right Data to Power Your Digital Transformation? December 3, 2021
  • How to Reach Out to a Recruiter December 3, 2021
  • The Omicron Variant: How Companies Should Respond December 3, 2021
  • Former Best Buy CEO Hubert Joly: Empowering Workers to Create ‘Magic’ December 2, 2021
  • Designing a Seamless Digital Experience for Customers December 2, 2021
  • Navigating Cybersecurity Risks in International Trade December 2, 2021
  • What Time of Day Are You Most Charismatic? December 2, 2021

© 2021 Ken Shen Robinson.

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