Ken Shen Robinson

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Police Training

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PoliceOne Academy

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Online firefighter training

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FireRescue1 Academy

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About Me

Hi, I'm Ken, a Product Manager with more than 12 years of experience building SaaS products.

I believe in diversity, adaptability, and thoughtful problem solving.

I'm multiracial and a citizen of three countries, and in my spare time I enjoy the challenge of trying to understand how to exist in a social world that is not designed for this use case.

Product Management Best Practices

9 Best Pricing Strategies for SaaS Business Models December 6, 2022
Is Your Data Actually Reliable? 8 Ways to Determine Data Quality November 29, 2022
The Complete Guide to Churn Prevention & Mitigation October 31, 2022
How to Build and Think About Your Product Funnel October 31, 2022
9 Tips for a Successful Website User Experience Analysis October 30, 2022
First-Party Data: What It Is, Importance, & How to Gather It October 27, 2022
How to Analyze a Marketing Sales Funnel October 27, 2022
How to Improve Retention with Churn Prediction Analytics October 25, 2022

Product Notes from Intercom

Intercom’s product principles: Creating personal products by design December 6, 2022
Intercom’s Product Principles: Building solutions that fit the bill December 1, 2022
Built for you: Increased customizability, workspace security upgrades, custom objects in the Inbox, and more November 30, 2022
Reaccelerate: Finding new engines of growth in your business November 30, 2022
ProfitWell founder Patrick Campbell on life after acquisition November 23, 2022
Automated customer service: Support your customers more efficiently and effectively November 22, 2022
Chili Piper’s co-founder Alina Vandenberghe on bootstrapping your way to success November 17, 2022
Solving the Innovator’s Dilemma: How successful companies are embracing innovation units November 9, 2022

Recent Leadership Reading

You’ve Made Some DEI Progress. Don’t Stop Now December 6, 2022
Small Businesses Play a Big Role in Supply-Chain Resilience December 6, 2022
3 Strategies to Help Women of Color Navigate Biases at Work December 6, 2022
How Updating Contract Management Systems Can Improve Sourcing Strategy - SPONSOR CONTENT FROM WORKDAY December 6, 2022
No, Remote Employees Aren’t Becoming Less Engaged December 6, 2022
Season 8 Highlights — and a Host Reunion! December 5, 2022
5 Ways to Acquire New Skills Without Going Back to School December 5, 2022
In a Downturn, Focus on Existing Customers — Not Potential Ones December 5, 2022

© 2022 Ken Shen Robinson.

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