Ken Shen Robinson

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Police Training

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FireRescue1 Academy

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About Me

Hi, I'm Ken, a Product Manager with more than 12 years of experience building SaaS products.

I believe in diversity, adaptability, and thoughtful problem solving.

I'm multiracial and a citizen of three countries, and in my spare time I enjoy the challenge of trying to understand how to exist in a social world that is not designed for this use case.

Product Management Best Practices

What Are Vanity Metrics and How to Stop Using Them June 30, 2022
How to Implement a Customer Journey Strategy that Works June 23, 2022
7 Growth Marketing Skills You Need in 2022 June 21, 2022
32 Product Management Interview Questions & How to Answer June 16, 2022
22 A/B Testing Interview Questions & How to Answer Them June 15, 2022
What Is Multi-Touch Attribution? The Models and Tools You Need June 10, 2022
How to Build the Perfect Analytics Dashboard (6 Examples) June 10, 2022
Sequential Test vs. Fixed Horizon T-Test: When to Use Each? June 9, 2022

Product Notes from Intercom

Web form specialist Caroline Jarrett on designing surveys that work June 30, 2022
G2’s CMO Amanda Malko on the latest trends in software buying June 23, 2022
Introducing Intercom SMS: Connect, engage, and activate with two-way SMS June 22, 2022
Announcing new next-generation bot capabilities to uplevel your automated support June 22, 2022
Fostering allyship at work: Being out and bringing people in for Pride 2022 June 21, 2022
Pride 2022: Being out and bringing people in June 16, 2022
Solving for complex onboarding: Paving a path to value for your customers June 15, 2022
Calling future software engineers: Learn about UL’s equity, diversity and inclusion scholarship, funded by Intercom June 15, 2022

Recent Leadership Reading

The Pandemic Changed Us. Now Companies Have to Change Too. July 1, 2022
So You Haven’t Heard Back After a Job Interview… July 1, 2022
How Unpredictable Schedules Widen the Gender Pay Gap July 1, 2022
Roe v. Wade’s Demise Is a Turning Point for Corporate America June 30, 2022
Adapt Your Digital Marketing Strategy to Post-Pandemic Consumer Behaviors - SPONSOR CONTENT FROM MICROSOFT June 30, 2022
How Businesses Can Hold Their Banks Accountable on Climate Change June 30, 2022
Build Better Management Systems to Put Your Data to Work June 30, 2022
Adjusting Your Strategy in a Tight Market June 30, 2022

© 2022 Ken Shen Robinson.

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