Ken Shen Robinson

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Chinese Fridge Learning Apps

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About Me

I'm a Product Manager with more than nine years of experience building internet products, specializing in product management and product development.

As a proud triple-national and multiracial thought leader, cross-cultural collaboration is a natural inclination for me and I deeply believe that diverse teams make for strong teams.

In my spare time, I love food, sports, KTV (karaoke), online gaming and international travel.

The Black Box of Product Management

David Hariri on co-founding Ada, the pivot that created a unicorn, and what product-market fit… July 28, 2021
Craig Miller on being Shopify’s CPO, Marketing by an Engineer, Leadership, and Scale April 28, 2021
Product Management Mental Models for Everyone August 19, 2018
Managing and Developing Product Managers June 1, 2018
The First Principles of Product Management January 9, 2018
Making Good Decisions as a Product Manager July 11, 2017
Deadlines April 12, 2017
Ruthless Prioritization April 11, 2017

Product Notes from Intercom

Building a sales team in a high-growth environment October 26, 2021
Meet the Intercom team at Web Summit 2021! October 25, 2021
Jeff Toister on a guaranteed customer experience October 21, 2021
Foundations to build on: Intercom’s principles for building product October 20, 2021
Conversational customer engagement: 5 best practices and 6 examples of effective messages October 19, 2021
What metrics are the most important for your product? October 18, 2021
How Intercom’s Data Infrastructure team met growing demand with solid principles October 13, 2021
Intercom’s Jane Honey on perfecting career paths for product management October 13, 2021

Recent Leadership Reading

Don’t Let Organizational Silos Creep Into Hybrid Work - SPONSOR CONTENT FROM DAGGERWING GROUP October 26, 2021
Find Focus in a Chaotic World October 26, 2021
What to Do About “Back to the Office” Jitters October 26, 2021
Research: Cameras On or Off? October 26, 2021
How to Manipulate Customers … Ethically October 26, 2021
Dealing with the Feels After an Employee Quits October 25, 2021
Reigniting Your Purpose in the Wake of the Pandemic October 25, 2021
Leaders, Stop Trying to Be Heroes October 25, 2021

© 2021 Ken Shen Robinson.

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