About Me
I'm a Product Manager with more than nine years of experience building internet products, specializing in product management and product development.
As a proud triple-national and multiracial thought leader, cross-cultural collaboration is a natural inclination for me and I deeply believe that diverse teams make for strong teams.
In my spare time, I love food, sports, KTV (karaoke), online gaming and international travel.
The Black Box of Product Management
- David Hariri on co-founding Ada, the pivot that created a unicorn, and what product-market fit… July 28, 2021
- Craig Miller on being Shopify’s CPO, Marketing by an Engineer, Leadership, and Scale April 28, 2021
- Product Management Mental Models for Everyone August 19, 2018
- Managing and Developing Product Managers June 1, 2018
- The First Principles of Product Management January 9, 2018
- Making Good Decisions as a Product Manager July 11, 2017
- Deadlines April 12, 2017
- Ruthless Prioritization April 11, 2017
Product Notes from Intercom
- Meet the Intercom team at Web Summit 2021! October 25, 2021
- Jeff Toister on a guaranteed customer experience October 21, 2021
- Foundations to build on: Intercom’s principles for building product October 20, 2021
- Conversational customer engagement: 5 best practices and 6 examples of effective messages October 19, 2021
- What metrics are the most important for your product? October 18, 2021
- How Intercom’s Data Infrastructure team met growing demand with solid principles October 13, 2021
- Intercom’s Jane Honey on perfecting career paths for product management October 13, 2021
- How support leaders can empower their teams to satisfy, delight, and retain customers October 12, 2021
Recent Leadership Reading
- Don’t Let Organizational Silos Creep Into Hybrid Work - SPONSOR CONTENT FROM DAGGERWING GROUP October 26, 2021
- Find Focus in a Chaotic World October 26, 2021
- What to Do About “Back to the Office” Jitters October 26, 2021
- Research: Cameras On or Off? October 26, 2021
- How to Manipulate Customers … Ethically October 26, 2021
- Dealing with the Feels After an Employee Quits October 25, 2021
- Reigniting Your Purpose in the Wake of the Pandemic October 25, 2021
- Leaders, Stop Trying to Be Heroes October 25, 2021
© 2021 Ken Shen Robinson.
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