About Me
I'm a Product Manager with more than nine years of experience building internet products, specializing in product management and product development.
As a proud triple-national and multiracial thought leader, cross-cultural collaboration is a natural inclination for me and I deeply believe that diverse teams make for strong teams.
In my spare time, I love food, sports, KTV (karaoke), online gaming and international travel.
The Black Box of Product Management
- David Hariri on co-founding Ada, the pivot that created a unicorn, and what product-market fit… July 28, 2021
- Craig Miller on being Shopify’s CPO, Marketing by an Engineer, Leadership, and Scale April 28, 2021
- Product Management Mental Models for Everyone August 19, 2018
- Managing and Developing Product Managers June 1, 2018
- The First Principles of Product Management January 9, 2018
- Making Good Decisions as a Product Manager July 11, 2017
- Deadlines April 12, 2017
- Ruthless Prioritization April 11, 2017
Product Notes from Intercom
- Jeff Toister on a guaranteed customer experience October 21, 2021
- Foundations to build on: Intercom’s principles for building product October 20, 2021
- Conversational customer engagement: 5 best practices and 6 examples of effective messages October 19, 2021
- What metrics are the most important for your product? October 18, 2021
- How Intercom’s Data Infrastructure team met growing demand with solid principles October 13, 2021
- Intercom’s Jane Honey on perfecting career paths for product management October 13, 2021
- How support leaders can empower their teams to satisfy, delight, and retain customers October 12, 2021
- Intercom tour: Meet the Sydney office October 7, 2021
Recent Leadership Reading
- Your Most Passionate Employees May Not Be Your Top Performers October 22, 2021
- Women Do More to Fight Burnout — and It’s Burning Them Out October 22, 2021
- How to Reshape Your Leadership Brand as You Start a New Role October 22, 2021
- Are You Trying to Retain the Right Employees? October 21, 2021
- Want to Move to a New State But Keep Your Job? October 21, 2021
- 5 Things High-Performing Teams Do Differently October 21, 2021
- What’s the Best Way to Give Ground in a Negotiation? October 20, 2021
- How to Get Something Done When You’re Feeling Down October 20, 2021
© 2021 Ken Shen Robinson.
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